We value all of our guests’ time and appointments. It give us an opportunity to serve you in the way that you deserve and with our full attention. Although there are times that appointment times need to adjusted, we respectfully require that you give at least a 24 hour notice for change or cancellation of your appointment. We reserve your appointment time in order to meet your specific needs and allows us to give you excellent service.
CANCELLATION POLICY FOR OUR VALUED GUESTS
When there is less then 24 hours before the cancelling or coming to your appointment, we do not get the opportunity to place a client on our waiting list for service. Therefore, we ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. If you are not able to give 24 hour notice or forgot your appointment, a $25 fee will be applied or you will be billed.
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a $25 service.
As a courtesy, we send out an email to confirm your service appointments prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed the day before. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.